AI products · Support & Knowledge Agent
Your team answers the same forty questions every week.
Answers from your own documents, with the source attached.
Live in
7–10 days
Depends on how much material you have and what state it is in. We index what already exists — nothing needs rewriting first.
We do not publish a price for this, because the right scope depends on your volumes and your systems. It gets costed in your free AI Opportunity Diagnostic, then fixed in writing before anything is built.
Why people buy it
The answers already exist — in a policy document, a manual, an old email thread, or one person’s head. What is missing is a way for anyone to find them quickly and trust what they find. So the questions come back to the same two people, over and over.
What it does
Specifically.
- Trained on your policies, manuals, past tickets and product docs
- Cites its source on every answer so your team can check it
- Refuses to guess and escalates instead when it should
- Lives on your website, WhatsApp, or inside your helpdesk
- Learns from every escalation your team resolves
How we build it
Four steps, and one of them is telling you the truth.
We index what you already have
Policies, manuals, product documentation, past resolved tickets, internal notes. Nothing needs rewriting first.
We make it cite its sources
Every answer comes with a link to the document it came from. Your team can check it in seconds — which is what makes it trustworthy enough to actually use.
We teach it to refuse
When the answer is not in your documents, it says so and escalates. That single behaviour is the difference between a useful assistant and a liability.
It improves from escalations
Every question your team has to answer manually becomes a gap we close. Coverage goes up every month rather than degrading.
Who buys it
Where it earns its money.
Customer support
Deflects repeat questions on your website or inside your helpdesk, with agents seeing the cited source before they send.
Internal HR & operations
Answers policy, leave, expense and process questions so HR stops fielding the same query forty times a month.
Field & service teams
Technicians ask a question on a phone and get the right answer from the manual, with the page referenced.
Sales enablement
New salespeople get accurate specification, pricing and policy answers without interrupting a senior colleague.
Questions
Support & Knowledge Agent — straight answers.
Written plainly, so a person and an AI engine can both quote them accurately.
What does an AI support agent cost?
It is costed in your free AI Opportunity Diagnostic, once we have seen how much material you have and what state it is in, then fixed in writing before we build. Model running costs are always billed at cost against a ceiling you approve.
Does it make things up?
It answers only from the documents you gave it, and cites the source on every answer so your team can verify it in seconds. When the answer is not in your material it says so and escalates rather than guessing. That refusal behaviour is designed in, not hoped for.
Do we have to reorganise our documents first?
No. It works with what you already have, including messy PDFs, old manuals and past ticket threads. If we find genuine gaps or contradictions during setup we will tell you — that is often one of the more useful outputs of the project.
Where does it live?
On your website, inside WhatsApp, inside your helpdesk such as Freshdesk or Zendesk, or as an internal tool for staff only. Most clients start with one and add the others once they trust it.
Can we control what it is allowed to say?
Yes. You control which documents it can see, which topics it may answer, and what must always go to a human. Internal-only material can be restricted to staff-facing use and never exposed to customers.
Start with the free scan.
Before you buy anything, let us show you how six AI engines describe your business today and where your competitors get recommended instead. Takes us a day, costs you nothing, no pitch attached.